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PRIVACY POLICY

Contents

1. Introduction

Ministry of ICT and National Guidance (“us”, “we”, or “our”) operates the ict.go.ug website (“Service”). This Privacy Policy explains how we collect, safeguard, and disclose information resulting from your use of our Service.

This policy complies with the Data Protection and Privacy Act of Uganda. By using our Service, you agree to the collection and use of information in accordance with this policy. Together with our Terms and Conditions, this Privacy Policy constitutes your agreement with us.

2. Definitions

  • SERVICE: The ict.go.ug website operated by the Ministry of ICT and National Guidance.
  • PERSONAL DATA: Data about a living individual who can be identified from those data.
  • USAGE DATA: Data collected automatically, including diagnostic data, browser type, and usage patterns.
  • COOKIES: Small files stored on your device to track website activity.
  • DATA CONTROLLER: The entity determining the purposes and means of processing personal data.
  • DATA PROCESSORS: Entities processing data on behalf of the Data Controller.
  • USER: The individual using the Service, who corresponds to the Data Subject.

3. Information Collection and Use

We collect various types of information to provide and improve our Service:

Types of Data Collected
  • Personal Data: Includes email address, name, phone number, and physical address.
  • Usage Data: Includes IP address, browser type, pages visited, and other diagnostic data.
  • Cookies and Tracking Data: Includes session cookies, preference cookies, and advertising cookies.

4. Legal Basis for Processing

We process your data under the following bases:

  • Consent: For optional features such as newsletters.
  • Contractual Obligations: To provide the Service.
  • Legal Compliance: To fulfill legal requirements.
  • Legitimate Interests: To improve and secure the Service.

5. Use of Data

Ministry of ICT and National Guidance uses the collected data for various purposes:

  • Provide and maintain the Service.
  • Notify you of changes.
  • Provide customer support.
  • Monitor usage and improve functionality.
  • Detect and address security issues.
  • Comply with legal obligations.

6. User Rights

Under the Data Protection and Privacy Act of Uganda, you have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Request corrections to inaccurate data.
  • Erasure: Request deletion of data, where applicable.
  • Restriction: Request limited processing of your data.
  • Objection: Object to data processing in certain cases.
  • Data Portability: Receive a copy of your data in a structured, electronic format.

To exercise your rights, contact us at [email protected]

7. Retention of Data

We retain personal data only as long as necessary for legal and operational purposes. Specific retention periods apply depending on the type of data.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

8. Data Transfer

Your data may be transferred to and stored in Uganda. We ensure adequate security measures are in place during transfers.

Ministry of ICT and National Guidance will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Disclosure of Data

We may disclose your data:

  • To comply with legal obligations.
  • In connection with mergers or acquisitions.
  • To service providers aiding in our operations.
  • With your consent, for additional purposes.

10. Security of Data

We use commercially acceptable measures to protect your data. However, no transmission method is 100% secure, and we cannot guarantee absolute security.

11. Cookies

We use cookies to enhance your experience. Some cookies are essential for website functionality, while others are used for analysis or personalized content.

You will be prompted to opt-in for non-essential cookies upon your first visit. You can also manage cookie preferences through your browser settings.

12. Breach Notification

In the event of a data breach, affected users will be notified promptly, in accordance with applicable laws.

13. Children’s Privacy

Our Service is not intended for individuals under 18. If we become aware of data collection from minors, we will take steps to delete the data promptly. Parents or guardians can contact us to verify or request the deletion of their child’s data.

14. Links to Other Websites

Our Service may include links to third-party websites. We are not responsible for the privacy practices of these sites and encourage users to review their policies.

15. Updates to Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via the website or email notifications. Continued use of the Service indicates acceptance of the updated policy.

16. Contact Us

For questions about this Privacy Policy, contact us:
Ministry of ICT and National Guidance,
Plot 10/12 Parliamentary Avenue,
P.O. Box 7817, Kampala - Uganda.
[email protected]